Frequently Asked Questions

Where do you ship?
We ship worldwide. Shipping times may vary depending on your location.

How long does shipping take?
Orders are typically delivered within 7–12 business days. You will receive a tracking number as soon as your order ships.

Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking link by email.

What if my product arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours with photos and we will arrange a replacement or refund.

Can I return my order?
Yes. We offer returns within 14 days after receiving your order. Items must be unused and in their original condition.

How can I contact customer support?
You can reach us anytime. You can simply click the “Need assistance?” chat icon on our website and our team will help you resolve the issue as quickly as possible.